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Voice of the Customer (VoC) Omnichannel Software

Make informed decisions grounded in your customers’ experiences, needs and expectations.

With Qualtrics’ Voice of the Customer solution, your organization can gain important insights across all customer touchpoints, placing the customer at the core of your organization.

Understanding Qualtrics Voice of the Customer Software

Prioritize your customers by listening to their needs, expectations, and understandings at every stage in the customer journey. A voice of the customer (VoC) program can help you understand customer preferences, address issues proactively and foster stronger customer relationships by capturing feedback from various channels like websites, apps, SMS, and chatbots.

With Qualtrics’ predictive intelligence engine, you can analyze open-text feedback and gather input on new concepts, ideas, decisions, and solutions from your customers. Whether they are first-time buyers or loyal customers, the solution enables you to identify key preferences, trends, and behavior patterns. All insights are accessible through personalized dashboards for managers, facilitating detailed data visualization that uncovers actionable insights to help you base your strategic decisions on real-time, customer insights. 

Implementing a Successful Voice of Customer Program

We know that driving sustainable change takes time and becoming truly customer-oriented is, depending on your organization’s level of maturity, both a change management initiative and a customer experience program. 

With Qualtrics as your multi-source insight platform, you will be able to understand the experiences you provide your customers deeply, act on insights, and improve overall customer satisfaction.

As the top-rated VoC software by G2, the world’s largest business software review site, Qualtrics offers a pioneering solution for your Customer Experience Program. Collaborate with Effective People to empower your organization with the tools to make smarter, data-driven business decisions.

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Make Data-Driven Decisions with Qualtrics’ Voice of Customer from Effective People

Initiate your customer experience project by creating baseline data. Establishing baseline data allows you to keep track of your organization’s customer experience initiatives and continuously improve your Qualtrics solution. Relevant data can include feedback on customer success, effort, and emotions.

By understanding how users navigate your digital landscape, you can effectively fix experience gaps and create emotionally engaging digital experiences that exceed customer expectations.

Boost Your Digital Customer Experience with Qualtrics Digital Feedback Software

As the first Qualtrics partner in Northern Europe, we specialize in integrations to and from SAP SuccessFactors and Qualtrics, providing large-scale, highly customized 360 surveys and have successfully implemented a wide range of successful Engagement, Pulse, & Lifecycle surveys.

Our proven expertise in Qualtrics implementations, combined with a commitment to delivering exceptional customer service, has earned us the reputation as a trusted partner among clients seeking to drive business outcomes through the Qualtrics platform.

With Effective People as your implementation partner, your organization will have access to game-changing knowledge on engaging and empowering HR leaders and managers to act on insights quickly—all aimed at improving the employee experience.

Get in touch

Place the customer at the core of your organization's strategy. Contact us to explore how you can improve the entire customer journey with Qualtrics.

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